1. Who are we?
Any reference to 'we', 'us' or 'our' is to Management Solutions Australia Pty Ltd trading as 'Peoplogica' or 'MultiRater Surveys'. Any reference to 'website' or 'services' is to a website owned or controlled by us or to services developed and provided by us.
Any reference to 'you' or 'your' is a reference to you as a user of our website or services.
2. Your privacy
3. The types of personal information we collect
The types of personal information we collect include:
- Information that you provide by filling in forms on our website which may include your name, address, telephone numbers, email, date of birth, payment and services details (if applicable);
- your company or department details;
- your role and title;
- information about your views and opinions; and
- other data from time to time, such as survey ratings made by you and others known to you.
Sometimes, we may also collect and hold sensitive information. The types of sensitive information we may collect include records of communication between us, which may include from time to time, information you provide us. This includes, but is not limited to, sensitive information provided by you such as health information.
4. How we collect personal information
There are several ways that we may collect information from you. We may collect information from you either directly from you (known as “solicited information”) or from other sources including:
- Electronically through our website, including our public message boards;
- face to face;
- email or SMS or electronic surveys;
- via social media;
- during phone calls;
- through the delivery or administration of our services; and
- from other correspondence (both in writing and electronically).
If you do not provide your personal information to us we may not be able to provide the services you want, or manage or administer your service, or verify your identity, or let you know about other products or services that might be meet your needs.
5. Personally Identifiable Information We Collect
We collect several types of information from and about users of the Website and Services, including information by which you can be personally identified, such as your name, postal address, email address, role title and phone number. (Information about you that is associated with or linked to any of the foregoing is called 'Personally Identifiable Information' or 'PII'.) Information can be collected from website and blog visitors, the customers, and the customers’ survey takers at several different points on our Website
- Survey Participant PII: If you are a Survey Participant, we may obtain your data, including PII contained therein, when you log in to a survey through MultiRater Surveys or through another authorised third party that requested your participation in a survey. When you participate in a survey, your first name, last name, role title and email address may be provided to us.
- Customer PII: If you are a Customer, you will provide business contact information, including your name, company name, email address, postal address and telephone number.
- Website Visitors: If you are visiting MultiRater Surveys’ website or blog and you want to get access to information, sample reports or educational resources, we may ask you to provide contact information such as your name, email address, company name, country and telephone number.
You may decline to submit your personal information through our Services, in which case MultiRater Surveys may be unable to provide certain Services to you.
6. How we use personal information
We only use your personal information to assist us in the delivery of our services, including:
- Managing and running our website;
- Providing you with information about our services;
- Considering your requests for our services;
- Delivering or enhancing our services; and
- for the reasons which it was collected; or
- as otherwise permitted by law.
We might also use information in the following ways:
- as an analytical tool to help us maximise the benefits we provide to clients or to assist us in complying with our organisational object, charter or mandate;
- to maintain contact with you about our services;
- to report back to you about our work or encourage you to learn about what we do; and
- any other purpose directly related to our work and for which you have provided consent (where it is reasonably required by law).
Our website also requires subscriptions or registrations to use certain services, functions or content. You will know what information is being collected via these processes when you complete the relevant forms and provide the required details prior to submitting the application. We will collect data relating to any transactions you carry out through our website and the fulfilment of your order.
We may also use your data to monitor for any unauthorised use of our website, content or subscriptions to our services.
7. Can we use personal information for marketing?
Given the work we do and the clients we service, we have learnt a lot of things along the way and we would like to share that knowledge with you. We may use or disclose your personal information to let you know about our services that better serve your needs or in which you might be interested.
We might conduct these marketing activities through email, telephone, SMS, mail or any other electronic means, such as surveys or social networking. We will always let you know that you can opt out from receiving our marketing offers. If we market to prospective clients then we will let them know how we obtained their information and will provide easy opt outs.
8. What do we do when we get information we didn’t ask for?
Due the nature of work we do, sometimes people share information with us we haven’t sought out (known as 'unsolicited information'). Where we receive unsolicited personal information about you, we will check whether that information is reasonably necessary for our functions or activities. If it is, we'll handle this information the same way we do with other information we seek from you. If not, we'll as soon as practicable destroy or de-identify it (unless the information is contained in a Commonwealth Record or it is unreasonable or unlawful to do so).
9. What we do when we receive personal information
When we receive personal information from you directly we will take reasonable steps to notify you how and why we collected your information, who we may disclose it to and how you can access it, seek correction of it or make a complaint. Sometimes we collect information from third parties and you may not be aware that we have done so. If we collect information that can be used to identify you we will take reasonable steps to notify you of the collection.
10. How we disclose personal information
We may also use and disclose your information for related purposes to third parties. The types of organisations to whom we normally disclose your personal information include those:
- involved in our normal business practices including employees and contractors;
- involved in developing our business services, systems and website;
- who assist with our service planning, research and development;
- who are involved in our normal business practices including agents and contractors;
- for transactions relating to our subscription services
- marketing agencies, survey and mailing houses who assist us to communicate with you; and
- Where you have given your consent.
If you don’t want your personal information disclosed to another organisation, please let us know at the time we collect your information. Sometimes we may be legally required to disclose your information, for example, to government departments in certain circumstances.
We do not rent, sell or exchange your information.
11. How we take care of personal information
We take reasonable steps to ensure the security of personal and sensitive information we hold and to protect it against loss, misuse or unauthorised access, destruction, use, modification or disclosure. Some ways we do that include:
- confidentiality requirements of our employees and contractors;
- security measures for access to our systems;
- document storage security requirements; and
- providing access only to persons verified to be able to receive your personal information.
We keep your personal information for as long as necessary to fulfil our obligations to you and to protect our legal interests or as otherwise stated to you when such data is collected. It is also our policy to:
- permanently de-identify personal information where reasonable and possible; and
- destroy personal information once there is no longer a need for us to retain it.
12. How to Access and Control Your Personal Data
You can choose to view, edit, or delete your personal data. How you can access or control your personal data will depend on which channel you use.
- Marketing channels: website and blog
MultiRater Surveys Unsubscribe Page: The unsubscribe option appears in every marketing email we send. If you no longer wish to receive our emails, click on that option, which will bring you to the Unsubscribe Page.
MultiRater Surveys Database Deletion Request: This allows you to request the removal of your personal information from MultiRater Surveys' marketing database. Email your request to email@example.com with the subject 'Please Delete My Marketing Data', these requests will be processed within one week.
Personal data rectification: If you would like to view or correct your personal data information, please contact us at firstname.lastname@example.org with the subject 'My PII Information Please'. MultiRater Surveys will reply to your request in an email within an estimated period of 30 (thirty) days.
- MultiRater Surveys Application: Survey Participant perspective
Upon request, MultiRater Surveys will provide you with information about whether we hold, or process on behalf of a third party, any of your PII. To request this information, please contact us at email@example.com with the subject 'My PII Survey Information'. MultiRater Surveys will reply to your request in an email within an estimated period of 30 (thirty) days.
You may at any time order a complete data copy. Your data will be delivered within 30 working days as spreadsheet files in Microsoft Excel format. Logical relations between datasets will be preserved in form of unique identifiers. We will charge a $500 fee for additional copies. MultiRater Surveys is the hosting site for surveys developed and completed by other companies (the 'Customer'). Therefore, we do not issue the survey or survey results to Survey Participants, nor are we involved in any of the HR processes. When the MultiRater Surveys Application provides survey results and any interpretation of them to a Customer, we cannot delete that information from the Customer’s records, nor can we control the use the Customer makes of it. The Customer, as the entity that issues the surveys and manages your survey results, has control of this information. Please refer to your point of contact from the company that issued the survey you took if you have any privacy concerns with your testing information.
- MultiRater Surveys Application: Customer perspective
If you are a Customer, you may submit a request to access, review, correct or delete your PII by contacting firstname.lastname@example.org with the subject 'My Customer PII Changes'. If you are a Customer, we cannot delete all of your PII unless we also delete your user account. If you wish to cancel your account, please contact your account manager.
For all three of the above-mentioned categories, you can always choose whether you wish to receive promotional emails, telephone calls or postal mail from MultiRater Surveys. Every marketing email from MultiRater Surveys contains instructions for how to opt out of receiving further marketing emails.
We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.
Since we keep track of past transactions, you cannot delete information associated with past transactions on the Websites or through the Services. In addition, it may be impossible to completely delete your PII because some residual information may exist in archived data backups. Finally, we reserve the right to retain and use your PII as necessary to comply with our legal obligations, resolve disputes and enforce our agreements.
13. Personal Data Breach Notification
In the event that your data is compromised, MultiRater Surveys will notify affected users within 72 hours by email with information about the extent of the breach, affected data and any impact on services, along with MultiRater Surveys' action plan for measures to secure the data and limit any possible detrimental effect on the data subjects.
'Personal data breach' means a breach of security leading to the accidental or unlawful destruction, loss, alteration or unauthorised disclosure of or access to personal data transmitted, stored or otherwise processed in connection with the provision of services.
14. Notice to Survey Participants
The MultiRater Surveys Application is intended for use by organisations that are our Customers and it is administered to you by those organisations. Your use of the MultiRater Surveys Platform may be subject to the respective organisation’s policies, if any. Please direct your privacy inquiries regarding the use of the MultiRater Surveys Application to that organisation.
MultiRater Surveys is not responsible for the privacy or security practices of our Customers, which may differ from those set forth in this privacy statement.
15. Cookies and links to other websites
To improve our services and products, we sometimes collect de-identified information from web users. Although the information collected does not identify an individual, it does provide us with useful statistics so that we can analyse and improve our web services. When you visit our website a record of your visit is logged. The following data is supplied by your browser:
- Your IP address and/or domain name;
- Your operating system (type of browser and platform);
- The date, time and length of your visit to the website; and
- The resources you accessed and the documents you downloaded.
This information is used to compile statistical information about the use of our website. It is not used for any other purpose. If you do not want 'cookies’ to be used please adjust your browser settings to disable them.
16. Disclosing personal information overseas
In certain circumstances, we may disclose your personal information to persons overseas. For example, we may use overseas facilities or contractors to process or back-up information or to provide other services. We may also store your information on servers based overseas or in the 'cloud' or other types of networked or electronic storage. If your information is stored in this way we will take reasonable steps to ensure that the overseas recipient does not breach relevant privacy laws.
It is your right to be dealt with anonymously, provided that is it lawful and practicable. We will try to accommodate a request for anonymity wherever possible, however, in some circumstances, this may prevent us from providing you with the full range of our services and it may prevent you from experiencing all features and benefits of the services we provide.
18. Accessing and correcting personal information
You can access your information by asking us. Occasionally, we may need to refuse your request to access information, for example, where granting you access would infringe someone else’s privacy. When you request access, we will ask you to provide some form of identification so that we can ensure that you are the person to whom the information relates. In some cases, we may also ask you to pay a reasonable fee to cover the cost of access.
If you think there is something wrong with the information we hold about you we will apply all reasonable efforts to correct it if it is inaccurate, out of date, incomplete, irrelevant or misleading. If you are worried that we have given incorrect information to others, you can ask us to tell them about the correction. We’ll try and help where we can - if we can't, then we’ll let you know in writing.
19. Complaints about a breach of privacy
If you are concerned about how we have collected or managed your personal information please call us on +61 2 9936 9000. If you're not satisfied with how we have handled your complaint you can also contact the Office of the Australian Information Commissioner (OAIC) or an external dispute resolution scheme.