Sense the Impact of Your Words and Actions on Others
- Do your part to keep morale up. As much as possible, make others feel good about themselves andtheir work.
- Make sure that joking is never offensive and that kidding is never demeaning.
- Before responding to a situation, listen closely to others in order to fully understand all sides andaspects of an issue.
- If you realise you've been insensitive, say you're sorry. Remorse makes a difference; ask any judge.
Show Respect for All
- Don't label, don't pigeonhole, and don't prejudge anyone.
- Be consistent and fair in your treatment of all people.
- Recognise that differences enhance the workplace, contributing a rich mix of experiences andviewpoints.
- While appreciating the uniqueness of each individual, also focus on commonalities, the core valuesthat draw everyone together.
Keep Critiques Constructive
- Criticize actions, not people.
- If you need to address a problem with an individual, find a time and place to hold a confidential,one-on-one discussion.
- Make sure a criticism includes specific suggestions for desired improvements.
- In addition to negative feedback, point out positive behaviours that you've observed.
Don't Let Your Emotions Escalate a Crisis
- Work to remain calm and objective in times of stress
- Briefly remove yourself from an adversity if you feel you may lose your composure. Return whenyou have put the situation in perspective and can react effectively to deal with it
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