Create Opportunities to Learn from Listening
  • Encourage others to share their opinions, including those that differ from yours.
  • Avoid becoming defensive when you receive constructive criticism. Staying open to the advice is what will make it constructive.
  • Arrange for times to brainstorm ideas and suspend judgment during the free flow of ideas.
  • Don't appear impatient. Allow plenty of time for responses.
  • Ask open-ended questions that will lead to answers that tell you more than simply 'yes' or 'no.'
  • Be accessible so that others can communicate with you during unstructured times.
  • In meetings, allow some time for raising issues that aren't on the agenda. Also involve others in giving reports on different aspects of the business.
Really Listen
  • Give people your undivided attention. Don't try to simultaneously tend to other business while listening. If other work is urgent, schedule a later time to discuss the issue at hand.
  • Don't think about your response while others are talking. Concentrate on their words.
  • Don't interrupt. Let people finish expressing their thoughts.
  • Try to understand other people's positions on an issue. Take time to consider the information from their perspective.
Pay Attention to Non-Verbal Behaviour
  • Watch for facial expressions and body language that signal agreement or enthusiasm. Also note signs of resistance, fear, anxiety or anger.
  • Follow up on your observances by asking related questions and probing for genuine responses.
  • Become comfortable with silence. It gives everyone a chance to assimilate information and develop their thoughts.
Let People Know You Are Listening
  • Interpret, summarise or paraphrase what you've heard to make sure you understand. Then respond.
  • Maintain eye contact. Give other non-verbal assurances that you're listening, such as nodding or smiling. Show interest.

For more information, please contact us:

+ 61 2 9936 9000

+ 61 2 9936 9036